前廳服務(wù)英語常用口語
Page 1
Welcome to our hotel. 歡迎光臨。

Can I help you?我能幫你忙嗎？

What kind of room would you like, sir?先生，您要什么樣的房間？

Please wait a moment. I have to check if there is a room available.請稍等，我查一下有沒有空房。 Enjoy your stay with us.希望您在我們這里住的愉快。

May I know your name and your room number, please?我可以知道您的名字和房間號碼嗎？

Excuse me ,sir, could you spell your name?請問您的名字如何拼寫？

Here’s your room key.這是你的房間鑰匙。

I’m sorry to keep you waiting, sir. What can I do for you?
先生，對不起，讓您久等了。我能為您做點(diǎn)什么嗎？

Please wait your turn.請排隊(duì)等候。

May I known your name, please?請問貴姓大名。（不認(rèn)識客人時(shí)用）

I’m sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy.
對不起，先生。我們已經(jīng)客滿，沒有空房間。

Don’t mention it. My pleasure.請不要客氣，我樂意效勞。

Have a good rest, sir.先生，請好好休息。

Good morning, sir. Can I be of service to you? 早安，先生。 我可否為你效勞？

A moment, please. I will be with you as soon as possible.請稍等片刻。我將盡快幫你辦。

Can I have your name and room number, please?請告訴我您的名字及房間號碼？

Here is your bill, sir.先生，這是您的帳單。

Please wait a moment while I calculate your bill.請稍等片刻，我立刻就把您的帳單結(jié)算出來。

We accept the following credit cards,madam.小姐，我們接受以下幾種信用卡。

Please sign here, sir.先生，請?jiān)谶@簽上你的名字。

We hope you will come stay with us again.希望你再光臨我們酒店。

Would you please exchange us dollars for RMB. please?麻煩你替我將美圓兌成人民幣好嗎？

The rates of exchange are on the board, sir.先生，請參考告示牌的外幣兌換價(jià)。

I’m sorry but We do not exchange Hong Kong dollars into Japanese yen.
對不起，我們不能將港幣換成日元。

Please could I see your passport or other identification, madam?
小姐，請出示你的護(hù)照或其它身份證明文件。
Be sure to keep it. 請好好保存。

Please check it. 請點(diǎn)一下。
第二章 前臺接待　　

Have you a reservation？　　您預(yù)定過了嗎？　　

2.The bellman will show you the way to the banquet hall.　　行李員將領(lǐng)您去宴會(huì)廳　　

4.Would you please complete this registration form?　　請?zhí)顚戇@張登記表　　

5.Could you sign your name.please?　　請簽上您的姓名　　

6.May I see your passport please?　　請出示您的護(hù)照　　

7.May I know your name and room mumber？　　請告訴我您的名字與房間號碼?！　?br>
8.May I have your passport or ID Card please？　　請出示您的護(hù)照或身份證?！　?br>
9.How would you like to make payment,By credit Card or By Cash?　　請問您想用現(xiàn)金付款還是用信用卡付款？　　

10.Can I have your credit card imprint?　　請出示您的信用卡，我們需要用它來壓卡。（？）　　11.Would you please pay 1000as deposit? We will return the balance to you when you check out.　　請您付1000元押金，我們將在您退房時(shí)將余額退還您　　

12.Here is your room key?！　∵@是您的房間鑰匙　　

13.Your room number is 246 on the second floor.　　您的房間在二樓的246房?！　?br>
14.Here is your key card　　這是您的房卡　　

15.I’ll get the bellman to take your luggage up.　　我會(huì)叫行李生幫您把行李送到房間　　

16.The bellman here will take your luggage and show you the way.　　這里的行李生會(huì)為您提行李，并為您帶路　　

17.We’ll extend the reservation for you .　　我們可以為您延長預(yù)訂　　

18.Are you checking out today?　　您今天可以結(jié)帳嗎？　　

19.Would you like to check out now?　　您今天要退房嗎？　　　　

20.Please pay at the cashier’s desk over there　　請到那邊帳臺付款　　

21.If there’s anything you need, just ring reception.　　如果您需要什么，就打電話給服務(wù)臺?！　?2.Because of the bad weather, the swimming pool won’t be open today.　　因?yàn)樘鞖獠缓?，今天游泳池不開放?！　?br>
23.The phone number of our hotel is 68718888.　　我們酒店的電話號碼是68718888.　　

24.Please dial 9 before you dial the number.　　拔號碼前請先拔9.


Unit one Making a Reservation/Advance Reservation　　

第一章 預(yù)訂　　

Key Sentences例句　　

1. Good morning/evening. Reservation. May I help you?　　早上好/晚上好，這里是...酒店客房預(yù)訂部，請問需要什么幫忙嗎？　　

2. What can I do for you?　　我能為您幫什么忙嗎？　　

3. Hold on line, please. Could you please hold on?　　請稍等（電話中） 請稍等，好嗎？　　

4. Could you wait a minute, please?　　請稍等，好嗎？　　

5. Are you with a company?　　您是公司預(yù)訂嗎？　　

6. May I know you departure date?　　請問您的離店日期是哪天？　　

7. How long will you stay with us?　　請問您住幾天？　　

8. How many people are there in your party?　　您們一共幾個(gè)人？　　

9. That will be four nights.　　四個(gè)晚上?！　?br>
10. May I know the arrival date, please?　　請問哪天入??？　　

11. Is it just for tonight?　　請問只住今天一晚嗎？　　

12. When do you check in?　　請問您什么時(shí)候入??？　　

13. Would you like a single room or a double room?　　請問你想訂單人間還是雙人間？　　

14. What kind of room would you like/prefer?　　請問您喜歡什么樣的房間？　　

15. Would you please tell me your full name, please?　　請問您的全名是？　　

16. And your address, please?　　請問您的地址？　　

17. May I know you telephone number, Mr Smith?　　史密斯先生，請問您的電話號碼是？　　

May I know your company name and how would you like to settle your payment?請問您的公司全稱及付款方式？　　

How would you like to guarantee your reservation?請問您的擔(dān)保方式是？　　

May I take your credit card number or Guarantee letter for the guarantee?請?zhí)峁┠男庞每ㄌ柎a或擔(dān)保信給我做為擔(dān)保?！　?br>
18. We have a single available for those dates.　　我們還有一些單人間可以接受預(yù)訂在那個(gè)時(shí)間段?！　?9. It’s all right for the next week.　　下個(gè)星期沒有問題?！　?br>
20. We do have a vacancy for those dates.　　那段時(shí)間我們可以接受預(yù)訂　　

21. Yes, you can have a room on Saturday.　　是的，星期六您可以訂到房間?！　?br>
22. I’m afraid we won’t be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons.　　恐怕十六號后我們不能保證有房間提供給您，那段時(shí)間是我們的入住高峰期。　　

23. I’m sorry, but we’re fully booked for single rooms. Would you like to have a double one?　　很抱歉我們的單人間已經(jīng)訂滿了，給您訂雙人間怎么樣？　　

24. I’m sorry, but the hotel is full on that date.　　很抱歉，那天我們酒店的客房已經(jīng)住滿了?！　?br>
25. I’m sorry, we don’t have any room available for that week.　　很抱歉，我們那周的預(yù)訂已經(jīng)全滿了。　　

26. Service isn’t included in the room rate.　　服務(wù)費(fèi)不包含在房費(fèi)里　　

27. Above rate is subject 15% service expense.　　以上報(bào)價(jià)需另付15%服務(wù)費(fèi)　　

28. We offer 10% discount for group reservation, sir.　　先生，團(tuán)隊(duì)預(yù)訂可以打九折?！　?br>
29. Mr.smith,let me repeat your reservation to ensure it is correct. you will arrive before……?！　∈访芩瓜壬腋愦_認(rèn)一下你的預(yù)訂內(nèi)容：你的抵達(dá)日期是。。。。